Frequently Asked Questions
SHIPPING & DELIVERY
We usually ship your order within 2-3 working days, and delivery takes about 7-10 days, depending on where you live. We’ll keep you updated at every step.
In most cases, yes. If you need something urgently or for a special occasion, just reach out to us - we’ll do our best to make it happen.
The moment your order ships, you’ll receive a tracking link. You can follow its journey all the way to your doorstep.
Don’t worry — check with your building security, neighbour, or reception once. If it’s still not there, message us immediately and we’ll sort it out quickly.
Yes, we ship worldwide. Shipping timelines and charges vary based on the destination.
RETURNS, EXCHANGES & ALTERATIONS
You can return or exchange your piece within 7 days of receiving it, as long as it’s unworn, unwashed, and in its original condition.
Absolutely. We allow a one-time exchange — simply let us know what you need and we’ll guide you through the process.
Anything that’s been worn, washed, damaged, or missing its tags can’t be accepted back. Limited-edition pieces may have special policies, which we’ll mention on the product page.
We’re really sorry. Share an image or a quick unboxing video with us within 24 hours, and we’ll replace it right away.
FABRIC, CRAFT & CARE
Treat your linen gently. We recommend:
- Hand wash or dry clean
- Dry in shade
- Iron, while slightly damp
Linen softens beautifully with use — it becomes more “you” over time.
Yes, that’s exactly how real linen behaves. The soft creases are part of its charm — a sign of authenticity, not imperfection.
SUSTAINABILITY & LIMITED RUNS
Yes. We produce in small, thoughtful batches to maintain quality, reduce waste, and keep each piece special.
We work with responsible mills, local artisans, and low-waste production methods. Our packaging is eco-conscious too.
PAYMENTS & ORDER SUPPORT
We accept major debit/credit cards, UPI, wallets, net banking, and sometimes COD (depending on your location).
If your order hasn’t shipped, yes — just contact us quickly. Once dispatched, it will follow our standard return/exchange process.
Yes, we offer Partila COD. You’ll see the option at checkout if your location is eligible.
Absolutely. Our payment partners use encrypted and completely secure gateways.
PHYSICAL STORE & STYLING HELP
Yes, we’d love to have you over. We have stores in GK-1, Khan Market, Ardee Mall, Gurgaon
You can walk in, explore the pieces in person, and experience the fabrics up close.
Yes, store pick-up is available. Just select the option or reach out to us after placing your order.
Do you have any questions?
Contact Us
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.