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Shipping & International Orders
Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email and sms. You can either Track by logging onto your account or visit the courier partner website (Bluedart, Delhivery) and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery. Should you have any questions about your order, we’re just a quick email or phone call away +91-011-46048795 email@example.com | MON - SAT | 10:00 AM - 7:00 PM IST
All orders are shipped from our warehouse in Delhi. Orders will be delivered to the shipping address you submit at checkout.
Within India, we ship through registered courier companies like Delhivery, Bluedart and Shree Maruti Couriers. Our delivery partners will attempt to deliver the package thrice before they return it to us. Usually all domestic orders are delivered in a maximum of 5 days. Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.
Yes, you can collect your online orders from any of our Retail Stores if the product is available at the outlet. Please Call or email us to confirm availability.
Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).
Any part cancellation or refund of the order may incur shipping charges on the balance order. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. Address change will be accepted only if order has not been shipped. Address change is only possible if new location is within the same state. All domestic orders are shipped for Free.
A flat shipping fee of USD 30 is applied to international orders below total basket size of USD 300. We offer free shipping for all international orders above USD 300
Exchange & Returns
Your purchase is eligible for return or exchange only if it meets the following conditions: An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email If the product you receive has a genuine quality/manufacturing defect If the ordered size does not fit well. The product is unused and all tags are intact and the product is in original condition.
Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. If your purchase meets our return criteria stated above, please contact our care team within 7 days of delivery with the following information: - Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item You may contact us via email at firstname.lastname@example.org or call our customer care at +91-011-46048795 from Monday to Saturday, between 10:00 AM to 7:30 PM (IST). We will respond to you within 48 working hours. A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact. What if I need a different size in the same clothing style I have purchased? Please refer to the size chart before you make a purchase, and in case you are confused about your size, do write to us at email@example.com or chat online with us. If you would like a different size in the same style of clothing that you have purchased, you will need to go through the following steps: Contact us to schedule a reverse pickup. Once the unused product is received at our end, we will issue you a credit note (after deducting the applicable shipping charges). You can then use the credit note to place a new order and choose the correct size. Please note that size exchanges will not be possible if the product is purchased during a period of Sale or at a special discounted pricing.
Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. within a maximum of 5 working days for domestic shipments. When will I receive the store credit or refund? We will be happy to, following a quality check, offer you a refund or store credit, as applicable in your case. This will be processed within 3-5 business days Any refund will be made in the original method of payment We can only issue a Credit Note for return of Cash On Delivery orders
Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase Replacements will be offered based on availability of product. If we don't have the replacement product, we'll be happy to offer you a credit note or a refund International offers are not eligible for exchanges or returns Products that are eligible for return, can be returned within 10 days of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the Bar Code within 48 hours of receiving your order. Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing. The Yell Care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time. Once your return has been authorized, we'd be happy to process your refund. You can choose to receive the refund in the form of store credit, which will reflect in your Yell account within 24 working hours from when the product is picked up by our courier partner. However, if you'd like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks. We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Yell support team at firstname.lastname@example.org All returns are subject to the discretion of Yell. But we're a friendly bunch :)
We accept the following modes of payment for domestic transactions: Credit Cards - Mastercard, Visa and American Express Net Banking - All Major Banks Debit Cards - All Major Banks Wallets Cash on Delivery: Applicable only for Delhi /NCR and other major cities and order below Rs. 15,000
We accept the following modes of payment for international transactions: Credit cards - Mastercard, Visa and American Express PayPal
To use these online, simply enter the unique code provided when you check out. If your order value exceeds the balance amount on the gift card or credit note, the balance must be paid at checkout.
To apply a credit note, login from the same email ID to which the note has been issued A gift card cannot be used to purchase another gift card A gift card cannot be cancelled so ensure you enter the correct details of the recipient Multiple gift cards and credit notes can be used together to pay for a single order. The same credit note can be used until the balance gets over No two vouchers can be clubbed. However, you may club a voucher with a credit note or gift card Vouchers will not be applicable during any periods of special pricing Discount vouchers will not be applicable on already discounted/sale items Validity of credit notes, gift cards and vouchers cannot be extended If the payment was made using a credit note/gift card, any refund against the purchase will be in the same form
If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call our customer care at + 91 ……. or write to us at email@example.com, and we will resolve it for you. Our customer care team is available from Monday to Saturday, from 10:00 am till 7:00 pm.
COD Service (COD) is currently available only in Delhi and other Major Cities depending on the Courier Companies network. The Locations can be checked at the time of Check Out. COD is not available for an orders above the value of Rs. 15,000 If you do not accept a COD order twice in a row, you will no longer be eligible for our COD services. COD orders cannot be accepted partially. The entire order needs to be accepted. If using a gift card or voucher to make a part payment, you may avail our COD service to pay the balance.